Associate Patient Care Coordinator

UnitedHealth Group•Manning, SC

3d•$16 - $29•Onsite

About The Position

Optum is seeking an Associate Patient Care Coordinator to join their growing team. At Optum, they are transforming healthcare nationally while providing physician-led care locally. The work done with this team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. This role is within a culture guided by diversity and inclusion, with opportunities for collaboration with talented peers, comprehensive benefits, and career development. The position is an opportunity to make an impact on the communities served while helping to advance health equity on a global scale.

Requirements

High School Diploma/GED
1 plus year of customer service or healthcare related experience
1 plus year of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
Ability to work a 40-hour work week: Monday through Thursday 7:30 AM- 5:30 PM or until last patient leaves, Friday 7:30 am to 12:00 pm or until last patient leaves
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

1 plus year of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Knowledge of EMR (ECW)
Knowledge of insurance carriers and managed care plans
Knowledge of medical terminology

Responsibilities

Greet and check in/out patients
Verify patient demographics and insurance information
Collect outstanding balances, co-pays, deductibles, and co-insurances
Check patients out and schedule future appointments
File, Fax and maintain medical records
Maintain a work queue list and complete any pending actions (e.g., referrals, scheduling appointments)
Perform general clerical duties
Meet the communication needs of the patient/family, practice providers, and practice staff
Participate in performance improvement activities
Greet patients in a professional and courteous manner
Direct patients to appropriate areas
Check-in all patients, give patient medical forms to complete and update if needed
Collect payments, print receipts, and post payments
Scan and file patients’ information if needed
Reconcile cash drawer daily and send deposits to Department Manager
Follow the Payment Security policy and procedures according to Optum Medical guidelines
Retrieve and sort mail into appropriate boxes
Sort and document any returned mail
Maintain a good working relationship with practice staff members
Perform all other duties assigned
Meet dress code standards: appearance is neat and clean
Complete annual/monthly education requirements
Report to work on time and as scheduled
Complete work in a timely manner
Attend staff meetings
Ensure patient confidentiality
Comply with all practice policies and procedures
Perform other duties as assigned