Associate Patient Care Coordinator

UnitedHealth Group•Bangor, ME

10d•$16 - $29•Hybrid

About The Position

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together. Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. This position is responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service. Location: 489 State Street, Bangor, ME 04401 We offer 3-6 weeks of paid training. The hours during training will be 8:30am to 5:00pm EST, Monday - Friday. Training will be conducted onsite (timing varies).

Requirements

High School Diploma / GED
6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
18 years of age or older
Ability to work Tuesday & Wednesday from 8:30am - 5:30pm, Thursday and Friday from 9:00am - 5:30pm and Saturday from 7:00am - 2:30pm
Ability to complete training onsite before transitioning to work from home
Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season

Nice To Haves

1+ years of registration experience in a hospital or medical setting
Understanding of medical terminology
Working knowledge of insurance policies and procedures and patient care settings
Previously worked for Northern Light Health
Reside within a commutable distance to 43 Whiting Hill Road Brewer, ME 04412
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Responsibilities

Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
Engages other departments to assist with patient questions or needs
Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service
Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics
Meets/exceeds department defined productivity and audit goals and upholds all department policies and procedures
Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts
Verifies insurance coverage and benefits, updating the encounter appropriately
May perform other duties upon request