Associate Patient Care Coordinator

UnitedHealth Group•New Providence, NJ

3d•$16 - $29•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

High School Diploma/GED
1+ year of customer service
Basic level of experience with MS Office

Nice To Haves

1+ years of medical business office experience
Experience with EMR computer applications
Excellent customer service skills, computer skills
Excellent CPT and ICD-9 coding skills
General knowledge of medical terminology
Familiarity with medical billing and collection procedures

Responsibilities

Interact with internal and external customers in a courteous manner in person and via telephone (approximately 200 calls/day)
Complete check in and check out tasks
Schedule new and existing patients
Verify insurance and complete pre-authorizations and/or precertification of procedures
Answer back-line telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail
Scanning of all patients’ (demographic) paperwork to patient chart and assist with batch scan filing
Establish and maintain effective working relationships with patients, employees, and the public
Perform other duties as assigned