Associate Patient Care Coordinator

UnitedHealth Group•Wallingford, CT

5d•$16 - $29•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Schedule: Monday from 9:30am to 6:00pm, Tuesday - Friday from 9:00am to 5:30pm Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

Requirements

1+ years of receptionist or customer service experience
Intermediate level of computer proficiency in Microsoft Office

Nice To Haves

Experience working in a primary care setting
Experience working with Epic

Responsibilities

Conduct check-in and check-out process
Answer incoming calls and use EHR to document details of patient inquiries
Conduct outreach to patients requiring appointments or service follow-up
Schedule appointments using standard scheduling protocols
Manage administrative in-basket pools and work queues
Scan documents into the EHR per standard protocols
Balance payments and prepare deposits
Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
Provide coverage at other ProHealth locations on an ad hoc basis
Perform other duties as assigned