Associate Patient Care Coordinator

UnitedHealth Group • Irving, TX

10d • $16 - $29 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• Basic level of proficiency in MS office

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Answer inbound calls from patients and providers regarding appointments and general inquiries
• Refer calls to nurse triage team according to protocols
• Track appointments and document information completely, timely, and accurately
• Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies
• Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
• Escalate transactions when defined by protocols
• Demonstrate active listening and empathy in all interactions
• Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation
• Demonstrate courtesy in each interaction
• Control the interaction to ensure each of the consumer’s inquiry is handled completely and efficiently
• Meet key performance goals established including quality and attendance
• Maintain confidentiality and adhere to HIPAA requirements
• Other duties, as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED