Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Requirements
- High School Diploma/GED
- 2+ years of customer service experience
- Basic level of proficiency in MS office
Nice To Haves
- Previous experience EMR system
Responsibilities
- Answer inbound calls from patients and providers regarding appointments (approximately 60-80 calls a day) and general inquiries
- Greeting and assist patients in person and by phone, ensuring a positive and compassionate patient experience
- Schedule appointments, verify insurance eligibility, and obtain required authorizations
- Register patients accurately by collecting and updating demographic, insurance, and medical information
- Collect co‑pays and outstanding balances while explaining billing and payment options
- Communicate effectively with clinical staff to coordinate patient flow and resolve questions or concerns
- Other duties, as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
