Associate Patient Care Coordinator

UnitedHealth Group•Everett, WA

18h•Onsite

About The Position

The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Requirements

High School Diploma/GED
1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of customer service or healthcare related experience
Ability to work a 38- hour work week between 6:30 am to 7:00 pm

Nice To Haves

1+ years of experience working knowledge of Epic EMR software
1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, and insurance verification or Healthcare experience
Experience taking inbound and making outbound calls
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with a diverse team
Strong organizational and time management skills
Ability to work independently or in a team setting as directed
Ability to maintain good judgment and accountability
Demonstrated ability to work well with health care providers and clinical team
Ability to multi-task and prioritize tasks to meet all deadlines
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
Schedule and coordinate all patient appointments as directed
Maintain an organized and clean work area, free of clutter
Prepare all documentation and records with accuracy as directed or necessary for the patient’s care
Meet or exceed the performance measures established by the Practice Management Dept.
Follow established policy and procedures related to the position
Participate and contribute to a team-based environment
Maintain a team supportive attendance record
Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
Follow OSHA/WISHA (including usage of PPE) guidelines
Follow HIPAA regulations
Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
Ability to cover other offices as needed
Performs other duties as assigned

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution