Associate Patient Care Coordinator

UnitedHealth Group•Waukesha, WI

4h•Onsite

About The Position

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. This role works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. The coordinator supports the teams in meeting financial, clinical, and service goals. This position is with Optum, in strategic partnership with ProHealth Care, a leader in health care services serving Waukesha County and surrounding areas.

Requirements

High School Diploma/GED
1+ years of customer service experience in an office setting or professional work environment
Intermediate level of proficiency with Microsoft Office products
Ability to work Monday - Friday from 6:45am - 3:15pm
Must be 18 years of age or older

Nice To Haves

2+ years of customer service experience in a hospital setting
2+ years of scheduling experience in a clinical setting
Experience in a medical office or emergency department
Knowledge of medical terminology
Experience with electronic medical records system

Responsibilities

Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately by protecting and disclosing information to only those authorized
Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on – call schedules to ensure appropriate communication to ProHealth Care Physicians
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file
Photocopies / scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Meets or exceeds audit accuracy standards
Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
Understands and follows all Switchboard departmental processes implemented
Answers incoming calls for the hospital and handles overhead codes in alignment with policy and procedures
May perform other duties upon request