Associate Patient Care Coordinator
About The Position
Optum NY/NJ, is seeking an Associate Patient Care Coordinator to join our team in Syosset, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Optum Podiatry, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: This position follows a 37.5-hour work week. The standard schedule is as follows: Monday: 8:30 a.m. – 4:30 p.m. Tuesday: 8:30 a.m. – 5:30 p.m. Wednesday: 8:00 a.m. – 4:30 p.m. Friday: 8:00 a.m. – 3:00 p.m. Saturday: 7:30 a.m. – 12:30 p.m. The final work schedule will be determined by the hiring manager upon hire. Location: 575 Underhill Blvd, Suite 130 Syosset, NY 11791 2403 Jericho Turnpike, Garden City Park, NY 11040 ( Wednesday and Saturdays)
Requirements
- High School Diploma/GED
- 1+ years of computer proficiency experience with Microsoft office programs
- Ability to work 37.5 hrs./week
- Monday: 8:30 a.m. – 4:30 p.m.
- Tuesday: 8:30 a.m. – 5:30 p.m.
- Wednesday: 8:00 a.m. – 4:30 p.m.
- Friday: 8:00 a.m. – 3:00 p.m.
- Saturday: 7:30 a.m. – 12:30 p.m.
- Ability to travel 2403 Jericho Turnpike, Garden City Park, NY 11040 on Wednesday and Saturdays
Nice To Haves
- 1+ years of customer service OR healthcare related experience
- Epic experience
- Knowledge of insurance carriers and managed care plans
- Ability to be cross trained as a medical assistant
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greets patients, family members and guests with a friendly smile
- Assists patients with signing in and completing registration
- Enters and scans patient’s demographic and insurance information into Epic
- Verifies insurance eligibility and benefit information; informs patients of insurance benefits
- Collects co-payments and patient balances according to OPTUM payment guidelines
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Confirms and schedule appointments
- Check In and Check Out patients
- Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
- Bring patients into the treatment room
- Ability to be cross trained for medical assistant
- Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
- All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- Ability to travel to other locations as needed
- Assists with other tasks as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
