Associate Patient Care Coordinator

UnitedHealth Group•New York, NY

1d•Hybrid

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in New York, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live. As part of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides the clinical resources, data, and support of a global organization to help patients live healthier lives. The organization believes in empowering employees for an exceptional career and a balanced life. This role offers the fulfillment of advancing community health with the excitement of contributing new practice ideas that could improve care for millions. The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. This role supports the team in meeting financial, clinical, and service goals.

Requirements

High School Diploma/GED
3+ years of customer service experience
1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
Ability to travel 25% to Manhattan practices if needed for coverage
Ability to attend training in Lake Success, NY

Nice To Haves

1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Experience working with an electronic health record (EPIC)
Knowledge of medical terms
Bilingual in English and Spanish
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to be empathetic and kind towards patients
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Greets patients and visitors in a prompt, courteous and helpful manner
Verifies insurance information, address and phone number of the patient, registers new patients
Arrives patients on the computer for scheduled appointment
Follow the payment Security policy and procedures according to Optum Medical guidelines
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
Schedules patients for future appointments
Assists therapists with paperwork needed for pre-certification of therapy visits
Confirms new patient appointments for the next day
Performs clerical duties such as copying, faxing and filing
Contact patient in case of no call
Ability to use an electronic health record (EPIC)
Effectively executes time management by notifying the provider team of the patient’s arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings.
Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
Completes clinic reports and administrative duties to ensure exceptional patient care.
Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
Opens or closes the clinic facility.
Ability to travel to other locations for coverage purposes
Performs related work as required