Associate Patient Care Coordinator
About The Position
Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Brewster, NY. Optum is a clinician-led care organization focused on improving healthcare. As part of the Optum Care Delivery team, this role contributes to making healthcare better for everyone, supported by global organizational resources to help patients live healthier lives. Optum aims to provide an exceptional career experience, empowering employees at work and home. The position offers the fulfillment of advancing community health and contributing new practice ideas. Optum Internal Medicine has an immediate opening for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The coordinator also supports teams in meeting financial, clinical, and service goals.
Requirements
- High School Diploma/GED
- 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of customer service or healthcare related experience
- Ability to work 40 hours per week: 7:30a.m. – 5:30 p.m. Monday through Friday
- Rotating Saturdays: 8:00 a.m. – 2:00 pm
Nice To Haves
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- Experience working with scheduling programs
- 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Obtain accurate and updated patient information, such as name, address, insurance information
- Perform insurance verification on the date of service
- File and maintain medical records
- Confirms and schedule appointments
- Answering incoming and outgoing telephone calls promptly and courteously
- Follow the Payment Security policy and procedures according to Optum Medical guidelines
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Check In and Check Out patients
- Perform referral documentation promptly
- Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
- Adhere to the standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Comfortable working in high pace environment
- Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
- Assure the continuity of care through scheduling and tracking systems
- Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
- Comply with administrative policies to ensure quality of care
- Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
- Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- Crosstrain and help in other locations if needed
- Ability to work across departments
- Performs other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase and 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
