Associate Patient Care Coordinator-
About The Position
Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Fishkill, NY. Optum is a clinician-led care organization focused on improving healthcare delivery. As part of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone, supported by the resources of a global organization. The role involves empowering patients to live healthier lives and offers the opportunity to contribute to practice ideas that could improve care nationwide. The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working collaboratively with the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. This role supports the team in meeting financial, clinical, and service goals.
Requirements
- High School Diploma/GED
- 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of customer service or healthcare related experience
- Ability to work set schedule and arrive on time
- Ability to travel to other offices if needed
- Ability to work a 40-hour work week, either 8-hour shift, Monday through Friday
- Shift 1 7:00 am to 4:00pm
- Shift 2 8:00 am to 5:00pm
Nice To Haves
- 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terminology
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers and co-workers
- Ability to be receptive to coaching moments
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greets patients and visitors in a prompt, courteous and helpful manner
- Obtain accurate and updated patient information, such as name, address, insurance information
- Perform insurance verification on the date of service
- Scheduling appointments in an organized and efficient manner
- Obtain patient signatures for required documents
- File and maintain medical records
- Confirms and schedule appointments
- Answering incoming and outgoing telephone calls promptly and courteously
- Follow the Payment Security policy and procedures according to Optum Medical guidelines
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Check In and Check Out patients
- Perform referral documentation promptly
- Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
- Adhere to the standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Comfortable working in high pace environment
- Assure the continuity of care through scheduling and tracking systems
- Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
- Comply with administrative policies to ensure quality of care
- Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
- Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- Ability to travel to other offices if needed
- Cross-train and help in other locations if needed
- Performs other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
