Associate Patient Care Coordinator

UnitedHealth Group • Baldwin, NY

7h • $16 - $29 • Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Baldwin, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live. As a member of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides the clinical resources, data, and support of a global organization, enabling you to help patients live healthier lives. The company offers an exceptional career experience, empowering employees to live their best lives at work and at home. You will experience the fulfillment of advancing community health while contributing new practice ideas and initiatives to improve care for millions of patients nationwide. The company culture emphasizes Caring, Connecting, and Growing together.

Requirements

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or Healthcare related experience
• Ability to work a 37.5 flexible schedule: Monday: between 9:00 a.m. and 8:00 p.m., Tuesday: between 9:00 a.m. and 5:30 p.m., Wednesday & Thursday: between 10:00 a.m. and 6:30 p.m., Friday: between 8:00 a.m. and 1:00 p.m.
• Ability to travel to other offices if needed for coverage
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Bilingual in English & Spanish

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Confirms and schedule appointments
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Perform referral documentation promptly
• Utilizes computer systems to enter access or verify patient data in real – time ensuring accuracy and completeness of information.
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Comply with administrative policies to ensure quality of care
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED