Associate Patient Care Coordinator

UnitedHealth Group•Bay Shore, NY

14h•Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Bayshore, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live, with the goal of making healthcare better for everyone. As part of the Optum Care Delivery team, you will have access to the clinical resources, data, and support of a global organization to help patients live healthier lives. The organization believes in providing an exceptional career experience and empowering employees to live their best lives at work and at home. This role offers the fulfillment of advancing community health while contributing new practice ideas that could impact millions of patients nationwide. The Allergy and Asthma Care of New York, part of Optum, is looking for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. The position also supports the team in meeting financial, clinical, and service goals.

Requirements

High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency including MS Word, Excel and Outlook and the ability to use multiple web applications

Nice To Haves

Knowledge of insurance carriers and managed care plans
Epic experience
Bilingual in English and Spanish
Ability to travel to other local offices if needed and have reliable transportation
1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Greet patients and conduct check-in and check-out process
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Schedule appointments and procedures in an organized and efficient manner
Answer incoming and outgoing telephone calls promptly and courteously
Follow the Payment Security policy and procedures according to Optum Medical guidelines
Maintain a work queue list and complete pending actions (e.g., referrals, scheduling appointments)
Obtain patient signatures for required documents
Confirm and schedule appointments
Perform referral documentation promptly
Perform certain follow-up services for patients promptly and courteously, such as scheduling specialist appointments
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Be comfortable working in a high-pace environment
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
Keep abreast of current medical requirements relevant to the position, including maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Ability to cover other practices as needed
Perform other duties as assigned