Optometrist-Columbia, MO-Pearle Vision

EssilorLuxottica Group•Columbia, MO

About The Position

The Associate Optometrist creates value for patients by delivering and leading the execution of NECE. The role partners with the Store Manager and Field Leadership Team to build and maintain a safe, motivating work environment that supports commitment, innovation, success, and organizational growth. The Associate Optometrist provides care in accordance with clinical protocols and accepted standards, ensures accurate diagnoses and appropriate recommendations, and builds positive doctor-patient relationships. The role also supports the patient experience by helping store associates identify patient needs and transition patients to suitable products and services. It includes coaching Associate Doctors, developing and training associates, providing feedback, addressing performance issues, contributing to reviews and staffing decisions, and collaborating with the Store Manager on overall store success. Additional responsibilities include working toward store and clinical performance targets, supervising receipt of contact lens diagnostics and physical inventory, ensuring timely and accurate Managed Vision Care claims, ordering office supplies and approved forms, and maintaining the appearance of the office and store in accordance with company guidelines.

Requirements

Doctor of Optometry.
Knowledge of current optometric technology and practices.
Developed verbal and written communication skills.
Organization and time management skills.

Responsibilities

Deliver and lead the execution of NECE and provide excellent patient and customer service.
Assist with greeting patients and answering phones when needed.
Provide services in accordance with clinical protocols and accepted standards of care.
Ensure patients receive accurate diagnoses and appropriate recommendations, and establish positive doctor-patient relationships.
Coach Associate Doctors on clinical protocols and audit charts as appropriate.
Communicate with store associates to support a seamless eyecare experience and beneficial patient outcomes.
Help uncover patients’ needs, prescribe products and services to meet those needs, and transition patients to sales associates with relevant dialogue.
Ensure Associate Doctors and store associates receive training in orientation, front desk procedures, pre-testing, telephone skills, contact lens training, clinical protocols, Pearle Certified Eyecare, safety, diversity, HIPAA, loss prevention, leadership, and management.
Encourage associates to make decisions at the level closest to the patient.
Provide Associate Doctors and associates with clear, motivating, and constructive feedback in a timely manner.
Address poor performance directly with the Store Manager, initiate appropriate disciplinary action when necessary, and monitor progress.
Partner with the Store Manager to complete annual performance reviews for Associate Doctors and provide feedback for store associates’ reviews.
Collaborate with the Store Manager to achieve total store success and work toward targets for secret shops, sales plan, exam growth, store profitability, ancillary services, clinical protocol adherence, and key performance indicators.
Recruit and select staff with the Store Manager and collaborate on staffing forecasts based on business trends.
Follow approved staffing and scheduling guidelines.
Supervise and validate receipt of contact lens diagnostics and physical inventory.
Ensure Managed Vision Care claims are processed accurately and on time.
Ensure doctor’s office supplies and company-approved forms are ordered in a timely manner.
Maintain the appearance of the office and store and ensure visual displays follow company guidelines.