Associate, New Verticals - Fulfillment Strategy & Operations

DoorDash • San Francisco, NY

1d

About The Position

DoorDash’s New Verticals team builds and scales ways to serve customers beyond restaurant delivery, including Grocery, Convenience, Alcohol, and Retail. Within the Catalog, Fulfillment and Logistics team, this role helps onboard merchants, fulfill orders quickly and accurately, and improve the logistics network by identifying efficiencies, developing product tools, and scaling operational processes.

As an Associate on the Fulfillment team, you will test, iterate on, and scale product features and operational initiatives to help merchants fulfill orders quickly and with high quality. You will work in the Fulfillment, Logistics & Catalog group within the New Verticals Strategy & Operations organization. This is an individual-contributor role focused on owning metrics, improving business results, and partnering cross-functionally to improve delivery quality.

Requirements

• 1–3+ years of experience; relevant backgrounds may include consulting, strategy, operations, technology, banking, food and beverage, or high-growth startups.
• Completed bachelor’s degree.
• Strong analytical and data-driven mindset, with the ability to use data to understand problems and tell stories.
• Comfort using Excel and visualizing data.
• Ability to solve problems from first principles and think innovatively.
• Comfort operating at both a high-level strategic perspective and a detailed operational level.

Nice To Haves

• SQL experience.

Responsibilities

• Analyze data and customer feedback to inform business decisions and identify opportunities for improvement.
• Own and improve key business metrics.
• Create quarterly and annual plans aligned with product capabilities.
• Identify opportunities to enhance the existing product offering and improve delivery quality.
• Lead cross-functional workstreams with Engineers, Data Scientists, and Designers to develop product features that improve New Verticals delivery quality.
• Own problems and products end-to-end, including ambiguous problems and assigned business lines.
• Test, iterate on, and scale product features and operational initiatives to improve merchant order fulfillment speed and quality.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level