Associate, NA Wholesale Operations, Le Labo Fragrances

DECIEM • Brooklyn, NY

13d • Hybrid

About The Position

Le Labo is seeking an Associate, North America Wholesale Operations, to support the growth and performance of its North American wholesale channel. As part of the sales department, this role supports retail partners and the field and sales teams, helping develop brick-and-mortar locations and improve day-to-day operations. The position is based in the Williamsburg, Brooklyn office and reports to the Assistant Manager, NA Wholesale Operations. The role requires being in the office three days a week and at the Brooklyn warehouse as needed.

The Associate manages retailer purchase orders, product and program launches, new store openings, wholesale inventory and account operations, and sales reporting. They work cross-functionally with retail partners and internal teams, including the Assistant Manager, online, event management, supply chain, demand planning, and product development. The Associate is also expected to champion Le Labo’s values, including sustainability, diversity and inclusion, respect, empathy, humility, and accountability.

The anticipated base salary range is $66,300 to $96,050. The position is eligible for a performance-based bonus program. Eligible employees may also receive benefits including medical, dental, and vision insurance; wellness and family support programs; life and disability insurance; retirement savings plans; paid leave, holidays, and vacation; and education-related programs.

Requirements

• At least 3 years of experience in retail operations, account management, or a similar field.
• Extremely detail-oriented, highly organized, and skilled in project management and multitasking in a fast-paced, deadline-driven environment.
• Team player.
• Strong verbal and written interpersonal communication skills.
• Excellent problem-solving skills and ability to complete tasks within set timeframes.
• Self-starter with the ability to work independently.
• Proficient in PowerPoint and Excel, including advanced formulas, PivotTables, VLOOKUP, and conditional formatting.
• Proficiency in retail math and financial analysis.
• New York-based resident able to work in the office three days a week and visit the Brooklyn warehouse as needed.

Nice To Haves

• Experience with SAP.

Responsibilities

• Manage retailer purchase orders, track and report weekly order levels, identify order errors or opportunities, and follow up with stakeholders to support accurate placement.
• Save purchase orders in SharePoint for field-team reference and maintain listing, exclusion, and SKU/location trackers with the event management team.
• Manage out-of-stock lists, communicate available replenishment items to the wholesale team and retail partners, coordinate urgent stock issues with supply chain, and investigate field-team inventory callouts.
• Prepare new-launch templates and presentations for retail partners, provide launch information within the 12-week timeline, and coordinate launch planning and updates with internal teams.
• Own the new-launch setup process, coordinate timelines and additional shipments such as samples and collateral, and work with online and product development teams to provide samples for marketing.
• Manage special orders supporting launches and in-store activations; track shipments through B2B, alert relevant parties about delivery, and report on launch performance.
• Coordinate new door openings, including scheduling and delivery of free supplies, and track opening purchase orders to ensure proper delivery.
• Manage monthly shipments of non-saleable goods, including collateral, samples, and counter packaging, to wholesale counters; ship via Passport and communicate late or out-of-stock items to the field team.
• Manage relationships with key North American specialty stores and partners, support smooth purchase-order placement, and follow up on shipping details, rejections, and out-of-stock units.
• Partner with the Assistant Manager on forecasts for demand planning, provide customer service to retail partners, create and maintain a weeks-of-supply tool, and communicate stock callouts.
• Report weekly retail sales by door for major and specialty accounts and produce quarterly retailer-by-SKU sales reports.
• Support ad hoc analytical data requests for the wholesale channel.
• Oversee lab supply inventory across brick-and-mortar locations and coordinate replenishment orders.
• Champion Le Labo’s values and mission, demonstrate respect, empathy, inclusion, and humility, and contribute to a positive internal culture and impact across the brand, operations, teams, partners, and broader world.

Benefits

• Performance-based bonus program with potential for overachievement based on performance and company results.
• Medical, dental, and vision insurance.
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education-related programs.
• Paid holidays and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed