Associate Merchandising Operations Manager

Fanatics Commerce•Miramar, FL

3h•Onsite

About The Position

The Associate Merchandising Operations Manager – Memorabilia supports the Fanatics Authentic product team by maintaining accurate back-end product data, setting up front-end product attributes that support site merchandising, and partnering with content teams on product launches. The role is a key liaison between the product team and internal partners, including Miramar FC, Sales, Fan Services, and Operations, identifying and resolving product-related issues before and after they affect the shopping experience. This position helps deliver accurate, shoppable memorabilia listings and timely hot-market and micro-moment launches. It manages product ID creation and setup, trouble-SKU resolution, and purchase-order generation from receiving documents to support autographed memorabilia and signing-event product flow. The role also looks for ways to improve item setup and data workflows through structured problem-solving, digital tools, automation, and AI-enabled insights. The position is onsite in Miramar, Florida. A bachelor's degree in Sports Management, Business, or a related field is required.

Requirements

Exceptional attention to detail and accuracy when working with data-heavy systems, item setup tools, and spreadsheets.
Ability to work under pressure and with urgency in a fast-changing sports environment while maintaining quality.
Strong cross-functional communication and partnership skills.
Ability to collaborate across product, operations, sales, and fan services teams.
Structured, solutions-oriented approach to identifying and resolving operational challenges and addressing root causes.
Bachelor's degree in Sports Management, Business, or a related field.
Genuine passion for sports and memorabilia, and for delivering an exceptional fan experience.

Nice To Haves

Familiarity with e-commerce product workflows, item creation processes, or merchandising operations.
Experience with purchase order management or vendor coordination.
Experience in buying, merchandising operations, data management, or product item creation.

Responsibilities

Partner with Fanatics Authentic product, e-commerce, Miramar FC, Sales, Fan Services, and Operations teams to align product launch timelines and resolve data or operational issues.
Act as a connector between the product team and internal stakeholders, supporting clear communication and shared accountability.
Maintain and update back-end product data attributes accurately using product setup templates.
Build front-end product attribute setups that support an accurate, seamless shopping experience.
Manage end-to-end product ID creation and ensure new items are correctly set up within launch timelines.
Execute hot-market and micro-moment product launches with product and e-commerce teams.
Identify and resolve trouble SKUs before they negatively affect the fan shopping experience.
Generate purchase orders from receiving documents and coordinate with Miramar FC to support timely receipt of autographed memorabilia and signing-event product flow.
Diagnose product-related problems, develop repeatable solutions, and reduce rework and recurring operational issues.
Identify opportunities to streamline product setup workflows, item creation, and data management using digital tools and automation.
Use data and technology to identify patterns in product issues and inform process improvements.
Share knowledge, flag systemic issues, and contribute to team-wide process improvement.
Adopt AI and other technologies to improve efficiency, quality, and outcomes.