Associate, Marketing Solutions ()
About The Position
We're Concentrix, an intelligent transformation partner that is solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world's best brands by integrating world-class digital engineering, creativity, and a deep understanding of human behavior to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that provide insights to improve outcomes and value for our clients. We are recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." The Associate, Marketing Solutions is the primary contact with automotive dealer contacts within an assigned region/zone. This role performs sales, marketing, and consulting functions via telephone and computer to develop, implement, maintain, and grow assigned Dealer marketing and customer attainment and retention goals.
Requirements
- Bachelor’s degree (BA or BS) in Marketing/Communications
- 1-3 years of experience in sales, marketing, and customer service.
- Must be able to write reports and business correspondence and can effectively present the information to management or customers.
- Ability to perform effectively within a team environment is a must.
- Ability to work well under pressure, meet deadlines and handle multiple projects is essential.
- Must be able to work with all levels and backgrounds in a diverse workforce.
- Proficiency in Microsoft Office specifically including Word, Excel, and Outlook.
- Must reside in the United States or have a valid U.S. address for residence.
Nice To Haves
- Experience with sales, direct marketing, and creating/implementing marketing plans.
Responsibilities
- Build and maintain strong, consultative relationships with assigned dealer base, positioning as a trusted Consultant through in-depth program expertise and business acumen
- Proactively identify opportunities to drive enrollment, adoption, and campaign deployment based on dealer needs and performance goals.
- Ability to meet / exceed assigned daily, monthly, yearly goals.
- Lead strategic conversations with dealers to align program capabilities with revenue, retention, and customer engagement objectives.
- Drive dealer participation in program offerings by educating, influencing, and guiding decision-making around campaign strategy and deployment.
- Ensure timely activation and execution of campaigns, maintaining momentum from enrollment through ongoing engagement
- Develop and maintain customized marketing plans for each dealer, focused on maximizing performance, minimizing risk and achieving measurable outcomes.
- Analyze performance trends, reporting, and market dynamics to provide actionable recommendations and optimization strategies.
- Continuously refine dealer strategy through ongoing communication reviews and performance discussions.
- Translate reporting insights into clear, actionable guidance for dealers to improve targeting, segmentation and engagement
- Maintain accurate and detailed dealer records, including communications, campaign activity, and performance tracking with CRM tool
- Review and approve dealer communications to ensure brand alignment, quality standards, and program compliance.
- Implement quality control process for marketing materials, dealer selections and dealer originated copy.
- Assist in the resolution of data issues.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
