Consultant, Marketing Technology Solutions
About The Position
As part of the Marketing Technology Solutions portfolio, you'll act as a key connector between business stakeholders and technical teams to identify, shape, and accelerate new process and technology opportunities. In this role, you'll support process engineering, rapid prototyping, and experimentation across initiatives aimed at enhancing the end-to-end marketing execution process—including content distribution, marketing operations, and analytics. You'll map current workflows, pinpoint areas where automation and emerging technologies can improve efficiency, and translate business needs into clear, actionable requirements for delivery teams. Working closely with Solution Architects, Developers, Product partners, and business stakeholders, you'll contribute to the design, validation, and adoption of innovative in-house tools and solutions. This role is ideal for someone who is comfortable with new technologies, understands marketing operations, and can balance experimentation with strong structure, documentation, and stakeholder engagement. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Requirements
- 3–5 years of experience in business analysis, process design, operations, consulting, marketing operations, or a similar role, supported by a post-secondary degree or diploma in business, marketing, technology, communications, or a related field.
- You proactively resolve gaps and identify opportunities without needing explicit directions.
- You continuously evolve your thinking and the way you work to deliver your best.
- You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do.
- You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You foster a collaborative environment where everyone feels valued.
- You seek out innovative solutions, embrace evolving technologies, and easily adapt to new tools and trends.
- You bring your real self to work, and you live our values - trust, teamwork, and accountability.
Responsibilities
- Translate business needs into actionable requirements – Turn process insights and stakeholder needs into clear documentation that supports rapid design, prototyping, and delivery.
- Drive process improvement – Identify inefficiencies and opportunities for automation or redesign across marketing workflows, and help define more effective future-state processes.
- Support experimentation with structure – Help the team move quickly on new ideas while maintaining clarity through strong documentation, organized feedback loops, and clear requirements.
- Partner across business and technology – Collaborate effectively with product, architecture, engineering, and business stakeholders to keep initiatives aligned and moving forward.
- Enable adoption and continuous improvement – Support user acceptance testing, training, and feedback collection to ensure solutions are usable, valuable, and continuously improved based on real user input.
- Apply emerging technology thoughtfully – Stay curious about new technologies, including AI-enabled tools and automation, and help assess where they fit practically within marketing operations.
Benefits
- competitive salary
- incentive pay
- banking benefits
- a benefits program
- defined benefit pension plan
- an employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
