Associate Manager, Experience

Wasserman • Raleigh, NC

1d • $45,000 - $66,300

About The Position

The Associate Manager, Client Services is an integral member of THE·TEAM’s Experiential department and supports successful project delivery from brief through execution. The role helps ensure client deliverables and project milestones are completed on time, on budget, and to the quality expected by THE·TEAM and its clients. It involves day-to-day account and project support, strategic development of activation concepts, project and budget management, and coordination with clients, suppliers, third parties, and internal account teams.

Requirements

• Minimum of a bachelor's degree.
• One year of relevant event experience; experience in experiential, sports, or entertainment is preferred.
• Ability to remain calm under pressure, manage multiple projects simultaneously, and meet deadlines.
• Exceptional written and oral communication skills.
• Ability to anticipate developing issues and create solutions.
• Comfort working as an integral part of a team.
• Open-minded approach that allows thorough exploration of ideas and thought-starters.
• Ability to resolve smaller issues and recognize when to escalate.
• Focus, strong-mindedness, and ambition to help grow the company.
• Ability to multitask, prioritize workload, coordinate with others, and proactively meet deadlines.
• Ability to thrive in a fast-paced environment with a can-do attitude.
• Strong attention to detail and organizational skills.

Nice To Haves

• Event experience in the experiential, sports, or entertainment field.

Responsibilities

• Assist the account team with day-to-day management of accounts and projects.
• Support the strategic development of activation concepts that address client requests using critical thinking and creative solutions.
• Manage project elements from planning through execution and post-event recapping.
• Collaborate with THE·TEAM account teams to deliver projects against client objectives and agreed budgets.
• Develop, manage, and reconcile project budgets of $50K or more.
• Ensure projects are budgeted correctly and meet expected financial targets.
• Develop status sheets and project milestone documents, and enforce deliverable dates.
• Manage and develop relationships with clients, suppliers, and third parties throughout projects.
• Understand each client’s business or sector landscape and the media context for its investments.
• Contribute to a positive, collaborative team environment aligned with THE·TEAM’s culture and values.
• Troubleshoot and creatively solve problems throughout projects.
• Follow project processes and procedures to uphold quality standards.
• Attend conferences and tradeshows as necessary to support best-in-class programs and expand the company’s product offering.

Benefits

• Learning and development programs, mentorship opportunities, and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• 401(k) plan with contribution matching.
• Medical, dental, vision, FSA/HSA, life, and disability coverage options.
• Critical illness coverage, identity protection, pet insurance, 529 plans, and other ancillary benefits.
• Commuter support, where available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level