Associate Manager, Community Veterinary Services

Humane Colorado•Denver, CO

About The Position

The Associate Manager serves as an operational leader and culture champion for Humane Colorado's Veterinary Hospital at CSU Spur. In partnership with the Practice Manager, veterinary leadership, and hospital teams, this role supports exceptional patient care, client experiences, operational excellence, and employee engagement. Humane Colorado's Community Veterinary Services expands access to high-quality, affordable veterinary care for pets and families experiencing barriers to care through urgent care, surgery, dentistry, wellness services, and community programs. The Associate Manager advances this mission by developing teams, optimizing operations, supporting quality care, and fostering an environment where employees, volunteers, clients, and community partners can thrive. This position supports staff leadership and development, daily hospital operations, patient care and client service, inventory and program management, and volunteer and training initiatives. It is a hands-on floor leadership role with responsibility for staffing coordination, appointment utilization, procedures, safety and regulatory compliance, performance reporting, and assigned administrative and financial processes. The role supervises Veterinary Technicians, Veterinary Assistants, Customer Service Representatives, and Volunteers. Four ten-hour shifts. Travel to different work sites may be required. The work involves handling and restraining animals of various sizes, weights, and temperaments, with possible exposure to bites or scratches, high noise levels, cleaning chemicals, fumes, dust, animal dander, and feces. Physical activity includes frequent bending, stooping, standing, climbing stairs, walking, and lifting animals and objects, with reasonable accommodation.

Requirements

Demonstrated success working in a veterinary medical environment.
Strong verbal, written, and interpersonal communication skills, including the ability to build positive relationships across diverse audiences.
Excellent organizational, prioritization, and time-management skills.
Ability to think critically, solve problems effectively, and make sound decisions in a fast-paced environment.
Ability to manage multiple priorities while maintaining attention to detail and operational excellence.
Intermediate proficiency in Microsoft Office Suite and other business technology applications.
Ability to collaborate effectively with employees, leaders, volunteers, and community partners to achieve shared goals.
Ability to de-escalate challenging situations and develop creative, practical solutions that support clients and their pets.
Associate degree or equivalent experience.
Two years of experience working in veterinary medicine.
Two years in a supervisory, lead, or management role.

Nice To Haves

Experience working as a Veterinary Technician or Assistant.
Experience working with diverse or underserved communities.
Experience developing, facilitating, and evaluating employee training programs.
Advanced proficiency with veterinary practice management software systems.
Experience in animal welfare, shelter medicine, or another professional animal care field.
Bilingual fluency in English and Spanish.
Demonstrated ability to partner effectively with multiple levels of leadership to identify challenges, develop solutions, and implement operational improvements.

Responsibilities

Partner with the Director, Practice Manager, and fellow Associate Managers to support daily operations and strategic goals for Community Veterinary Services at CSU Spur.
Manage and develop staff through communication, guidance, resources, qualification and competency assessment, recruitment, selection, hiring, training, mentoring, evaluation, coaching, counseling, discipline, and recognition.
Establish and monitor staff safety and regulatory compliance.
Support recruiting, hiring, onboarding, training, and development of a high-performing team.
Foster a positive, collaborative, mission-driven culture reflecting Humane Colorado's values and commitment to Compassion Always.
Coordinate staff, resources, and workflows to meet patient care and service demands.
Monitor staffing needs, scheduling adjustments, call-outs, and time-off requests to maintain hospital capacity and continuity.
Manage daily appointment utilization to support access to care, patient flow, and team effectiveness.
Develop, implement, and maintain standard operating procedures promoting consistency, quality, safety, and efficiency.
Monitor compliance with safety standards, regulatory requirements, and organizational policies and support accountability and continuous improvement.
Serve as a floor leader and provide hands-on operational support as needed.
Support hospital teams in maintaining high standards of animal care and client service.
Ensure interactions with clients, volunteers, staff, and community partners reflect the organization's mission, values, and compassionate care commitment.
Address complex or emotionally charged situations with professionalism, empathy, flexibility, and sound judgment, seeking solutions that support pets, families, and the organization.
Oversee inventory and resource utilization to maximize value, control expenses, and minimize waste.
Support administration and optimization of hospital practice management software and related systems.
Review monthly KPI reports to support operational decisions and continuous improvement.
Partner with Facilities and other departments to keep equipment, workspaces, and hospital resources safe, functional, and ready for use.
Support departmental administrative and financial processes, including payroll, accounts payable, and daily deposits, as assigned.
Support volunteer recruitment, onboarding, training, evaluation, engagement, and recognition.
Collaborate with the Veterinary Training Specialist and Team Leads on hospital training and ongoing staff development.
Contribute to a learning environment that encourages growth, teamwork, knowledge sharing, and continuous improvement.
Prioritize the needs of internal and external patrons; communicate clearly, professionally, cooperatively, and respectfully; support a positive team environment; address conflict; and appropriately express concerns.