Associate Manager, Community Veterinary Services

Humane Colorado•Denver, CO

2d•$62,379 - $67,060

About The Position

The Associate Manager serves as an operational leader and culture champion for Humane Colorado's Veterinary Hospital at CSU Spur. Working with the Practice Manager, veterinary leadership, and hospital teams, this role supports exceptional patient care, outstanding client experiences, operational excellence, and strong employee engagement. Humane Colorado's Community Veterinary Services team expands access to high-quality, affordable veterinary care for pets and families experiencing barriers to care. Its services include urgent care, surgery, dentistry, wellness services, and community programs. The Associate Manager advances this mission by developing teams, optimizing operations, supporting quality care, and helping create an environment where employees, volunteers, clients, and community partners can thrive. The role supports daily hospital operations and strategic goals; recruits, develops, and supervises staff; coordinates staffing, schedules, workflows, and appointment utilization; and maintains procedures, safety, regulatory compliance, and service quality. It also provides hands-on floor leadership, supports client and patient care, manages inventory and resources, reviews KPI reports, helps administer practice management systems, and assists with financial and administrative processes. The position supports volunteer engagement and training initiatives and collaborates across the organization. Travel to different work sites may be required. The position works four ten-hour shifts.

Requirements

Associate degree or equivalent experience.
Two years of experience working in veterinary medicine.
Two years in a supervisory, lead, or management role.
Demonstrated success working in a veterinary medical environment.
Strong verbal, written, and interpersonal communication skills and the ability to build positive relationships across diverse audiences.
Excellent organizational, prioritization, and time-management skills.
Ability to think critically, solve problems effectively, and make sound decisions in a fast-paced environment.
Ability to manage multiple priorities while maintaining attention to detail and operational excellence.
Intermediate proficiency in Microsoft Office Suite and other business technology applications.
Ability to collaborate effectively with employees, leaders, volunteers, and community partners to achieve shared goals.
Ability to de-escalate challenging situations and develop creative, practical solutions that support clients and their pets.
Ability to handle and restrain animals of various sizes, weights, and temperaments.
Physical ability to bend, stoop, stand, climb stairs, walk, and frequently lift animals and objects, with reasonable accommodation.
Ability to work in high-noise areas and be exposed to cleaning chemicals, fumes, dust, animal dander, and feces; animal bites or scratches are possible.

Nice To Haves

Experience working as a Veterinary Technician or Assistant.
Experience working with diverse or underserved communities.
Experience developing, facilitating, and evaluating employee training programs.
Advanced proficiency with veterinary practice management software systems.
Experience in animal welfare, shelter medicine, or another professional animal care field.
Bilingual fluency in English and Spanish.
Demonstrated ability to partner with multiple levels of leadership to identify challenges, develop solutions, and implement operational improvements.

Responsibilities

Partner with the Director, Practice Manager, and fellow Associate Managers to support daily operations and strategic goals for Community Veterinary Services at CSU Spur.
Manage and develop staff, including assessing qualifications and competency; recruiting, interviewing, selecting, hiring, training, orienting, mentoring, evaluating, coaching, counseling, disciplining, and rewarding employees; and monitoring safety and regulatory compliance.
Assist with recruiting, hiring, onboarding, training, and developing a high-performing team.
Foster a positive, collaborative, mission-driven culture reflecting Humane Colorado's values and commitment to Compassion Always.
Support efficient day-to-day hospital operations by aligning staff, resources, and workflows with patient care and service demands.
Monitor staffing needs, scheduling adjustments, call-outs, and time-off requests to maintain hospital capacity and continuity.
Manage daily appointment utilization to support access to care, patient flow, and team effectiveness.
Develop, implement, and maintain standard operating procedures that promote consistency, quality, safety, and efficiency.
Monitor compliance with safety standards, regulatory requirements, and organizational policies and support accountability and continuous improvement.
Serve as a floor leader and provide hands-on operational support as needed.
Support hospital teams in maintaining high standards of animal care and client service.
Ensure interactions with clients, volunteers, staff, and community partners reflect the organization's mission, values, and commitment to compassionate care.
Handle complex or emotionally charged situations with professionalism, empathy, flexibility, and sound judgment, seeking practical solutions that preserve positive relationships and trust.
Oversee inventory management and resource use to maximize value, control expenses, and minimize waste.
Support administration and optimization of hospital practice management software and related systems.
Review monthly KPI reports to support operational decisions and continuous improvement.
Partner with Facilities and other departments to keep equipment, workspaces, and hospital resources safe, functional, and operationally ready.
Support departmental administrative and financial processes, including payroll, accounts payable, and daily deposits, as assigned.
Support volunteer recruitment, onboarding, training, evaluation, engagement, and recognition.
Collaborate with the Veterinary Training Specialist and Team Leads on hospital training initiatives and ongoing staff development.
Contribute to a learning environment that encourages growth, teamwork, knowledge sharing, and continuous improvement.
Communicate and collaborate respectfully and professionally with employees at all organizational levels, the public, and business partners; actively support a positive team environment, address conflict, and appropriately express concerns.