Community Based Services Associate

Moses / Weitzman Health System • Middletown, CT

5d • Onsite

About The Position

The Community-Based Services Associate (CBSA) serves as an administrative and operational resource for the Center for Key Populations (CKP), supporting program operations, facility coordination, fleet management, outreach, and quality improvement. Based at the CKP building at 631 Main Street in Middletown, Connecticut, the associate is the first point of contact for clients, community partners, and visitors and helps maintain a welcoming, safe, and professional environment. The role works with Community-Based Services staff and other CHC teams to reduce barriers to care and support access to medical, behavioral health, dental prevention, and social services.

The associate provides reception and administrative support, including accurate and timely entry of HIV Routine Testing data into the CDC Secure Access Management Services (SAMS) Portal and documentation for reporting and compliance. The position assists clients with program information and referrals, supports outreach and community events, and follows up on referrals as appropriate. It also supports daily facility operations, safety inspections, office and program supplies, donated-item inventory, mail coordination, vehicle scheduling and documentation, and Mobile Health Unit operations.

The position works in office and community settings and requires travel between CHC sites and community locations as needed. The schedule is based on program and client service needs, with occasional evening and weekend work and occasional earlier starts or later finishes. Schedule flexibility may be provided when operationally appropriate. The associate is expected to attend required trainings, meetings, and community events and to maintain confidentiality according to CHC policies.

Requirements

• High school diploma or equivalent and some college coursework.
• At least one year of experience in human services, healthcare, community services, or administrative support.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications and electronic systems.
• Strong organizational and time-management skills, including the ability to prioritize multiple tasks in a fast-paced environment.
• Attention to detail and accuracy.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to maintain confidentiality in accordance with HIPAA and CHC policies.
• Reliable transportation and ability to travel to CHC sites and community events as needed.

Nice To Haves

• Associate’s degree in Human Services, Social Services, Business Administration, Healthcare Administration, or a related field.
• Experience working with underserved or vulnerable populations.

Responsibilities

• Provide administrative and operational support to CKP programs.
• Monitor the CKP reception area and notify staff when clients, visitors, or community partners arrive.
• Enter HIV Routine Testing data into the CDC Secure Access Management Services (SAMS) Portal accurately and within reporting timelines.
• Assist with data entry, monitoring, tracking, and documentation for program reporting and compliance.
• Collaborate with outreach coordinators, medical case managers, program coordinators, and other CHC staff; participate in assigned meetings, trainings, and community meetings.
• Support departmental quality improvement initiatives and organizational goals, and maintain positive relationships with internal departments and external community partners.
• Provide customer service and information about Community Health Center services, programs, and community resources while maintaining professionalism, cultural sensitivity, and confidentiality.
• Assist with community engagement and client outreach, support connections to healthcare and supportive services, coordinate referrals, and follow up as appropriate.
• Assist with daily CKP facility operations; coordinate maintenance requests, report building concerns and hazards, maintain supply inventory, coordinate equipment maintenance, and serve as CKP Safety Officer by completing required safety inspections.
• Coordinate vehicle schedules and transportation needs; monitor maintenance schedules, maintain vehicle logs and mileage records, and assist with Mobile Health Unit operations.
• Assist with outreach events, health fairs, educational programs, and special events, including logistics, location and partner coordination, materials, transportation, equipment, setup, and performance tracking.
• Maintain community resource directories and program contact lists, outreach supplies, and educational materials.
• Maintain donated-item and program-supply inventory; coordinate receipt, storage, organization, distribution, delivery, mailing, or pickup of donations; respond to donation inquiries; prepare donor acknowledgment letters; and maintain donation documentation.
• Retrieve and deliver departmental mail between CKP and CHC administrative offices, maintain supplies, distribute supplies in the CKP building, and coordinate supply orders.
• Promptly report operational, safety, or program concerns to the supervisor; assist with special projects and other duties as assigned.
• Work a flexible schedule as required, including occasional evenings and weekends, and attend required trainings, staff meetings, and community events.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Retirement savings opportunities may be available to eligible employees.
• Paid time off may be available to eligible employees.
• Professional development and tuition assistance programs may be available to eligible employees.
• Employee assistance resources may be available to eligible employees.
• Flexible work arrangements may be available where applicable.
• Other company-sponsored benefits may be available; specific offerings and eligibility vary by position, location, scheduled hours, and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED