Associate Manager, Client Delivery

dentsu • Detroit, MI

2d • Hybrid

About The Position

The Associate Manager, Client Delivery supports the day-to-day execution of assigned projects and helps foster strong client relationships. The role coordinates project details, tracks timelines, supports team alignment, and helps provide clients with a seamless experience. With guidance from senior team members, the Associate Manager develops skills in problem-solving, prioritization, project delivery, client service, and financial management, while building the confidence to lead projects and drive successful outcomes.

The position also supports project workflows and administration, coordinates global steering committee meetings and resource tracking, maintains operational documentation and SharePoint content, and assists with production across digital, print, video, and other mediums. The role is based in Detroit. Employees within commuting distance of a hub office are generally expected to work onsite three days per week, with flexibility to attend an office as client and company needs require.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant work experience.
• Strong organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to prioritize and manage multiple concurrent projects in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Proactive and collaborative approach to problem-solving.

Nice To Haves

• Prior experience in a client-facing or agency setting, including internships, volunteer roles, campus leadership positions, or other paid work experience.

Responsibilities

• Lead daily status reporting and maintain accurate meeting notes for account activities.
• Prepare project timelines and estimates in collaboration with Managers.
• Support project workflows and ensure administrative tasks are completed accurately and on time.
• Coordinate global steering committee meetings, maintain documentation, distribute recaps, and track action items through completion.
• Coordinate monthly global timesheet reviews and reporting to support resource tracking and financial management.
• Maintain SharePoint sites, including content governance, organization, and periodic clean-up.
• Keep team playbooks and operational documentation current, clear, and accessible.
• Maintain North American project case study logs and ensure teams complete and submit case studies after project completion.
• Coordinate schedules, initiate new projects, and support team resource allocation.
• Support production activities across digital, print, video, and other mediums.
• Manage day-to-day client interactions and serve as a go-to point of contact for client requests.
• Identify and creatively solve problems that affect project delivery or client satisfaction.
• Learn and adopt new project management technologies and AI-powered tools, proactively exploring ways to improve delivery practices.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level