Associate Manager, Client Delivery

dentsu•Detroit, MI

3d•$54,000 - $60,000•Remote

About The Position

The Associate Manager, Client Delivery is an emerging client partner and delivery professional who supports day-to-day execution of assigned projects and helps foster strong client relationships. The role coordinates project details, tracks timelines, supports team alignment, and helps provide clients with a seamless experience. With guidance from senior team members, the employee develops skills in problem-solving, prioritization, navigating project complexities, client service, project delivery, and financial management, with the goal of building the confidence and expertise to lead projects and drive successful outcomes. The position combines flexibility with in-person collaboration. Employees within commuting distance of hub offices in Chicago, metro Detroit, Los Angeles, and New York City are expected to work from the office three days per week, except Los Angeles-based employees, who are expected in-office two days per week. Employees outside commuting range may be designated remote depending on the role and business needs. Employees are expected to remain flexible to meet company and client needs, which may include office attendance. The position is full-time and permanent, located in the USA as a remote role in Missouri. The annual salary range is $54,000–$60,000, with placement based on relevant experience and other factors permitted by law.

Requirements

Bachelor’s degree or equivalent combination of education and relevant work experience.
Strong organizational and time management skills.
Strong written and verbal communication abilities.
Ability to prioritize and manage multiple concurrent projects in a fast-paced environment.
Attention to detail and commitment to accuracy.
Proactive, collaborative approach to problem-solving.

Nice To Haves

Prior experience in a client-facing or agency setting, including internships, volunteer roles, campus leadership positions, or other paid work experience.

Responsibilities

Lead daily status reporting and maintain accurate meeting notes for all account activities.
Prepare timelines and develop project estimates in collaboration with Managers.
Support project workflows and ensure administrative tasks are executed accurately and on time.
Coordinate global steering committee meetings, maintain comprehensive documentation, distribute recaps, and track action items through completion.
Coordinate monthly global timesheet reviews and reporting to support accurate resource tracking and financial management.
Maintain SharePoint sites, including content governance, organization, and periodic clean-up.
Keep team playbooks and operational documentation current and accessible.
Maintain North American project case study logs and ensure teams complete and submit case studies following project completion.
Coordinate schedules, initiate new projects, and support resource allocation across the team.
Support production activities across digital, print, video, and other mediums.
Manage day-to-day client interactions and serve as a go-to point of contact for client requests.
Identify and creatively solve problems that affect project delivery or client satisfaction.
Learn and adopt new project management technologies and AI-powered tools, and proactively explore how they can improve delivery efficiency.