Associate Manager, B2B Sales
About The Position
The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. This is a remote, work-from-home position with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a remote Associate Sales Manager, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
Requirements
- 18 Years of age or older with a completed High School Diploma or GED required
- 3+ years proven work experience in a sales role
- A passion for customer experience and driving team results
- Experience in operations and strategy building
- Excellent Coaching history
- A record of developing and retaining great employees
- Experience maximizing revenue through best practices
- Experience working with Salesforce.com or similar CRM
- Experience finding solutions as a manager
- Change Management skills
- Must reside in the United States or have a valid U.S. address for residence.
Nice To Haves
- Military veterans are encouraged to apply.
Responsibilities
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- Be a point of escalation for our clients and respond promptly to any issues
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
- Work with client contact on reporting and forecasting
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to ensure customer expectations are met
- Deliver expert customer experiences…with a smile.
Benefits
- medical, dental, and vision insurance
- a comprehensive employee assistance program (EAP)
- a 401(k)-retirement plan
- paid time off
- holidays
- Paid training
- lucrative employee referral program
- DailyPay enrollment option to access pay "early," when you want it
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
