Associate Logistics Manager

Werner Enterprises•Longview, TX

About The Position

The Associate Logistics Manager oversees day-to-day transportation operations under the direction of the Dedicated Logistics Manager. The role includes driver management, load planning, customer service, and operational functions such as revenue generation through headhaul and backhaul, invoicing and billing, safety, equipment maintenance monitoring, and driver payroll. The position is responsible for meeting key performance indicators established by the Dedicated Logistics Manager, Operations Manager, and customer while supporting customer satisfaction, account profitability, and growth. The manager assigns drivers to loads by balancing shipment details with driver needs and availability, using the AS400 computer system, Qualcomm satellite, face-to-face communication, and telecommunications. The role also focuses on driver training and retention, safety and regulatory compliance, coordination across internal departments, and maintaining positive working relationships with drivers, associates, and customers. This position is eligible for medical, dental, and vision plans; a 401(k) plan; a stock purchase plan; paid time off; life insurance; disability plans; and optional supplemental coverage.

Responsibilities

Assign drivers to loads by matching shipment details—including origin, destination, freight type, mileage, stops, and directions—with driver needs and availability.
Use the AS400 computer system, Qualcomm satellite, face-to-face communication, and telecommunications to support load assignment and operational communications.
Build and maintain driver relationships by understanding and addressing needs related to home time, payroll, utilities, equipment breakdowns, logging violations, and equipment issues.
Focus on driver training and retention.
Manage account profitability and growth.
Monitor driver load assignments to meet customer service expectations.
Monitor driver safety needs, pre-trip inspections, and CSA scores to support safe, legal, and timely freight delivery.
Promote safety and enforce compliance with Federal, State, and organizational rules and regulations, with support from the corporate safety department.
Coordinate with billing, vans, customer service, risk, safety, payroll, and fuel departments.
Ensure compliance with policies and procedures and make safety-conscious decisions.
Understand and follow customer dynamics, service expectations, goals, and initiatives to improve value for the customer and Werner.
Establish positive and professional working relationships with drivers, associates, and customers.
Monitor performance metrics, participate in customer meetings, and coordinate maintenance of assets and equipment.
Perform other related duties as assigned by supervisory personnel.