Associate Logistics Manager

Werner Enterprises•Dallas, TX

About The Position

The Associate Logistics Manager oversees day-to-day transportation operations under the direction of the Dedicated Logistics Manager. The role includes driver management, load planning, customer service, revenue generation through headhaul and backhaul, invoicing and billing, safety, equipment maintenance monitoring, and driver payroll. The work is performed in alignment with key performance indicators established by the Dedicated Logistics Manager, Operations Manager, and customer, with the goal of ensuring customer satisfaction. The position is responsible for account profitability and growth, driver training and retention, safe and timely freight delivery, and compliance with applicable policies and regulations. It involves working with drivers, customers, and internal departments to meet service expectations and coordinate operational needs.

Responsibilities

Assign drivers to loads by matching load details—including origin, destination, freight type, mileage, stops, and directions—with driver needs and availability.
Use the AS400 computer system, Qualcomm satellite, face-to-face communication, and telecommunication to coordinate driver assignments.
Support driver training and retention by building relationships and understanding and addressing driver needs, including home time, payroll, utilities, breakdowns, logging violations, and equipment issues.
Manage account profitability and growth.
Monitor driver load assignments to meet customer service expectations.
Monitor driver safety needs, pre-trip inspections, and CSA scores to support safe, legal, and on-time freight delivery.
Promote safety and, with support from the corporate safety department, enforce compliance with Federal, State, and organizational rules and regulations.
Coordinate with billing, vans, customer service, risk, safety, payroll, and fuel departments.
Follow company policies and procedures and make safety-conscious decisions.
Understand customer dynamics, service expectations, goals, and initiatives related to improving value for the customer and Werner.
Establish positive, professional working relationships with drivers, associates, and customers.
Monitor performance metrics, participate in customer meetings, and coordinate maintenance of assets and equipment.
Perform other related duties as assigned by supervisory personnel.