Associate IT Support & Service Analyst
Ruan Transportation Management Systems•Des Moines, IA
•Onsite
About The Position
This is a full-time position working onsite in Des Moines, IA. Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.
Requirements
- High School Diploma/GED or equivalent work experience.
- Customer service experience or relevant IT certifications.
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
- Basic knowledge of hardware, software, networking, database, and web applications.
- Customer service skills.
Responsibilities
- Troubleshoot, resolve, and escalate IT issues.
- Fulfill IT requests.
- Create and maintain accurate records and technical documentation.
- Perform technical cross-training with team members.
- Perform other specialized tasks in relation to established career development plans.
Benefits
- Medical
- Dental
- Vision
- Disability
- Life
- 401k
- Paid Time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
