Associate IT Support Intern
About The Position
Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home decor dreams to life with stunning, on-trend pieces. We are seeking a new member to add to our IT team. Are you ready to be a part of something amazing? The Associate IT Support Intern will provide first-level technical support to employees across the organization while gaining hands-on experience in a fast-paced eCommerce environment. This role is ideal for someone looking to build foundational IT skills while supporting daily operations, troubleshooting technical issues, and assisting with hardware and software setup.
Requirements
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field preferred
- Fundamental understanding of Windows and macOS operating systems
- Familiarity with Microsoft 365, common business applications, and basic networking concepts
- Strong communication and customer service skills
- Highly organized with strong attention to detail
- Ability to follow procedures, prioritize tasks, and escalate issues appropriately
- Eagerness to learn and grow technical skills in a collaborative environment
Responsibilities
- Provide front-line support for desktops, laptops, mobile devices, monitors, and peripherals
- Troubleshoot issues related to operating systems, Microsoft 365, productivity tools, and standard business applications
- Assist employees with password resets, MFA setup, account access, and basic user administration tasks
- Monitor and respond to help desk tickets in a timely and customer-focused manner
- Escalate more advanced technical issues to senior IT team members as needed
- Prepare and deploy new employee workstations and office equipment
- Install approved applications, software packages, and updates
- Assist with device imaging, patching, and maintaining compliance standards
- Support hardware troubleshooting, warranty coordination, and equipment tracking
- Assist with conference room technology, printers, and shared office IT equipment
- Help troubleshoot basic Wi-Fi and networking connectivity issues
- Set up accounts, devices, and permissions for new hires
- Collect and process returned equipment during employee offboarding
- Ensure onboarding and offboarding checklists are completed accurately
- Maintain accurate records of hardware and software assets
- Document troubleshooting steps, common issues, and resolutions for internal knowledgebase use
Benefits
- Hands-on experience supporting a growing eCommerce organization
- Opportunity to learn from experienced IT professionals
- Collaborative and team-oriented work environment
- Employee discounts on Maxwood Furniture brands
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
