IT Support Associate

The Fresh Air Fund•New York, NY

2h•$0 - $20•Hybrid

About The Position

The Fresh Air Fund is seeking seasonal IT Support Associates to assist the Information Systems and Technology team with various summer projects and initiatives, particularly for their New York City-based in-person programs. This role requires strong customer service skills and familiarity with technology, hardware, and software. Associates may also assist with data migration or equipment inventory if time permits. The ideal candidate is curious, goal-oriented, and hard-working with prior experience in technology support. This is a blended on-site position requiring three days a week in the New York City office, reporting to the IS&T Manager & Platform Administrator.

Requirements

Must be 18+ years of age.
A solid understanding of and experience with PC and Mac-based hardware and software.
A solid understanding of and experience with mobile device and tablet-based hardware and software.
Familiarity with hotspot technologies (mifi and cradlepoint) and troubleshooting.
Experience with Zoom and Teams and its advanced control features.
Experience with remote support and remote support tools (Splashtop/Zoom/Teams).
The ability to interact with users of varying tech skill levels.
Customer service experience.
Interest in joining a youth development organization and supporting its mission and vision.

Responsibilities

Assist members of the IT Department in all facets of support and management, including device deployment, application installation, and general troubleshooting.
Assist in monitoring and troubleshooting server-based operations.
Provide tech support for staff and participants, including Help Desk responses.
Manage and troubleshoot wireless networks.
Provide in-person and remote tech support.
Identify and document problems and notify the Fresh Air Fund IT Admin Team.
Other duties as assigned.