Associate IT Support Professional

Saab•Grayling, MI

1d•Onsite

About The Position

Saab, Inc. is seeking a motivated Associate IT Support Professional to support technology operations and enhance user productivity across the organization. The successful candidate will provide hands-on support for local operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab. Responsibilities include: Providing day-to-day technical support to employees for workplace information and communications technology systems, including Microsoft 365 applications such as Teams, Outlook, SharePoint, OneDrive, and the Office Suite. Installing, configuring, and troubleshooting laptops, desktops, workstations, and limited network and system issues within a heterogeneous environment. Maintaining data integrity and file system security, including managing permissions and access within Microsoft 365. Communicating highly technical information effectively to both technical and nontechnical personnel. Recommending and specifying appropriate hardware and software solutions, including Microsoft 365 productivity tools. Participating in the development of information technology and infrastructure projects. Conducting training programs designed to educate computer users on basic and specialized applications. Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).

Requirements

High School Diploma or equivalent with 3+ years of relevant professional or co-op experience, an Associate’s degree with 1+ years of relevant experience, or a Bachelor’s degree with no prior experience required.
General knowledge and experience configuring and troubleshooting Windows-based computers in a business environment using Active Directory.
Experience supporting Microsoft 365 applications.
Excellent written and verbal communication skills.
Basic network knowledge, including TCP/IP, routing, and VPN concepts.
Strong organizational and time management skills.
Ability to provide excellent customer service and follow-up.
Must be a U.S. citizen.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Responsibilities

Providing day-to-day technical support to employees for workplace information and communications technology systems, including Microsoft 365 applications such as Teams, Outlook, SharePoint, OneDrive, and the Office Suite.
Installing, configuring, and troubleshooting laptops, desktops, workstations, and limited network and system issues within a heterogeneous environment.
Maintaining data integrity and file system security, including managing permissions and access within Microsoft 365.
Communicating highly technical information effectively to both technical and nontechnical personnel.
Recommending and specifying appropriate hardware and software solutions, including Microsoft 365 productivity tools.
Participating in the development of information technology and infrastructure projects.
Conducting training programs designed to educate computer users on basic and specialized applications.
Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).