IT Support Associate

RDV Corporation • Grand Rapids, MI

7d

About The Position

The IT Support Associate is an entry-level role responsible for providing foundational technical support and assisting with IT systems, user accounts, and vendor coordination. This position focuses on building core technical and operational skills while delivering reliable, high-quality end-user support. Working under the guidance of senior team members, the IT Support Associate follows established processes, supports day-to-day technology needs, and escalates complex issues as appropriate. Success in this role requires strong attention to detail, a customer-first mindset, and a willingness to learn and grow in both technical support and IT operations.

Requirements

• Associate’s degree in Information Technology, Business, or related field preferred (or equivalent training), Bachelor’s degree preferred.
• 0–2 years of experience in IT support, help desk, or a related role, dependent on education and training.
• Basic troubleshooting skills for Windows and Mac systems
• Familiarity with Microsoft 365, Google Workspace, and common productivity tools
• Exposure to mobile devices and basic device support
• Familiarity with videoconferencing tools and standard office technology
• Strong problem-solving and organizational skills
• Clear and professional communication with both technical and non-technical users
• Ability to follow processes and work effectively under guidance
• Strong attention to detail and commitment to accuracy
• Ability to manage multiple tasks and priorities
• High level of professionalism and discretion
• Willingness to work flexible hours, including evenings or weekends as needed
• Ability to participate in an on-call support rotation
• Willingness to travel occasionally (regional or as needed)
• Commitment to continuous learning and professional development
• Customer-first mindset with a focus on delivering high-quality service

Nice To Haves

• Experience with vendor coordination, contracts and service accounts preferred.
• Basic understanding of IT services such as internet and cellular is a plus

Responsibilities

• Provide basic desktop and device support for Windows and Mac systems, including setup, configuration, and troubleshooting
• Assist with deployment and support of mobile devices (smartphones, tablets) and mobile device management tools
• Support user account setup and maintenance (e.g., email, Microsoft 365, Google Workspace) under guidance
• Assist with software installation, updates, and access requests
• Provide support for videoconferencing platforms (Zoom, Teams) and basic A/V systems
• Troubleshoot common issues with peripherals such as printers and scanners
• Follow established troubleshooting procedures and escalate complex or unfamiliar issues
• Assist with onboarding support and basic user training on technology tools
• Maintain accurate documentation of support activities, systems, and processes
• Deliver professional, responsive, and service-oriented support to users
• Respond to support requests and incidents in a timely manner
• Communicate clearly with users while setting appropriate expectations
• Manage assigned tasks and priorities with attention to detail
• Follow team processes, workflows, and service standards
• Support team initiatives, projects, and operational tasks as needed
• Participate in on-call or after-hours support rotation as required
• Assist with creating, updating, and tracking technology accounts and services
• Support basic review of service plans (e.g., internet, cellular, streaming) and document findings
• Help track usage, billing information, and account details
• Assist in identifying issues or discrepancies and escalate to senior team members
• Maintain secure handling of account credentials and documentation
• Assist with scheduling vendor appointments, installations, and service requests
• Support communication with vendors for basic coordination tasks
• Help maintain records of vendor interactions, services, and account details
• Collaborate with internal stakeholders (e.g., Accounting, property staff) as directed

Benefits

• Robust health insurance options with competitive employer contributions.
• 401k retirement plan with a generous employer match of up to 7.5%.
• Paid time off programs including vacation time, sick time, and paid holidays.
• Training reimbursement programs.
• Discounted memberships to MVP Sportsplex.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree