Associate Research IT Professional

University of Dayton • Dayton, OH

10d

About The Position

The Associate IT Research Professional provides support to a growing business and emerging IT infrastructure. Responsibilities include, but are not limited to providing IT support in the following areas: Respond to IT helpdesk tickets, assist with employee IT infrastructure, assist with hardware and software procurement and inventory management, perform basic system and user administration tasks for Windows Server, and troubleshoot, assemble, repair and configure Intel based workstations, servers and peripheral equipment.

Requirements

• High School graduate plus four years of relevant experience (diverse, progressive administrative) and training, OR an associate degree plus two years of relevant experience and training, OR a Bachelor's and no previous experience required
• Two years of expertise in a windows desktop environment
• Must be able to work independently and have good customer interaction skills
• Strong written and oral communication skills
• Experience in providing helpdesk functions
• CompTIA Security+ certification or the ability to obtain this certification within one year of employment
• Candidates for this position must be a U.S. citizen
• A valid driver’s license and low risk driving record is required to be insurable by the University

Nice To Haves

• 1+ years of Active Directory and Windows File Server expertise
• Experience in setup and management of imaging services for building out workstations for windows
• Experience supporting Linux systems

Responsibilities

• Respond to IT helpdesk tickets
• Support local and remote users
• Install software on Windows
• Assist with employee IT infrastructure
• Configure employee workstation/laptop configuration
• Configure employee accounts / active directory
• Assist with hardware and software procurement and inventory management
• Perform basic system and user administration tasks for Windows Server
• Troubleshoot, assemble, repair and configure Intel based workstations, servers and peripheral equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree