Associate IT Operations Specialist II

Fluor • Piketon, OH

1d • $67,000 - $125,000

About The Position

The Associate Specialist II applies general knowledge in an assigned Information Technology (IT) area to diverse assignments. The role executes assigned tasks, collaborates on IT projects, and maintains current knowledge of technologies and platforms. The position supports existing solutions and business applications, prepares specifications and user requirements, and assists higher-level specialists with complex solutions. It also contributes to cross-functional discussions on issues, process impacts, and solution development, and provides on-call technical support to end users as required.

Requirements

• An accredited four-year degree or global equivalent in an applicable field of study and two years of work-related experience, or a combination of education and directly related experience totaling six years if non-degreed; some locations may have additional or different qualifications to comply with local requirements.
• Ability to communicate effectively with management, coworkers, clients, vendors, contractors, and visitors.
• Job-related technical knowledge necessary to complete the job.
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines.
• Ability to attend to detail and work in a time-conscious and time-effective manner.

Nice To Haves

• Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or another related discipline.
• Two years of related experience in technical services for hardware/software engineering and IT production support.
• Strong technical and non-technical communication skills, both oral and written.
• Strong team-oriented interpersonal skills.
• Knowledge supporting messaging environments may be required.
• Proficiency in voice telecommunications technologies, including cell phones, calling cards, and connections with user environments, may be required.
• Proficiency in end-user services support, including help desk management processes, desktop support, or asset management, may be required.

Responsibilities

• Assess, maintain, support, and modify existing solutions using standard procedures and techniques.
• Apply methodology to support business applications and investigate operational problems as necessary.
• Prepare specifications and user requirements across the full spectrum.
• Assist higher-level specialists in developing highly complex solutions.
• Participate with cross-functional team members in issue identification, process-impact analysis, and solution-development discussions to optimize end-to-end solutions.
• Provide on-call technical support for end users as required.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans
• Employee assistance program (EAP)
• Disability coverage
• Life insurance
• Accidental death and dismemberment (AD&D) coverage
• Voluntary benefit plans
• 401(k) with company match
• Paid time off, including personal, bereavement, sick, and holiday leave for salaried employees
• Paid sick leave per state requirement for craft employees
• Parental leave
• Training and development courses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level