Associate Instructional Designer

Qualtrics • Chicago, IL

24d • Hybrid

About The Position

The Associate Instructional Designer is part of Qualtrics’ global Go-To-Market (GTM) Enablement team, which develops onboarding, role capability, and ongoing education for internal employees and partners in customer-facing roles across the GTM lifecycle. The role creates accurate, engaging digital learning content across multiple modalities and helps keep enablement resources current, agile, and available just in time.

The designer develops and launches learning content, manages the end-to-end process for assigned work, and collaborates with subject matter experts and senior instructional designers. The role uses AI tools as part of the design workflow while applying instructional judgment, and analyzes learner activity and feedback to improve training. The position is hybrid, with in-office work three days per week and flexibility to work from another location for the rest of the week.

Requirements

• 4–5 years of experience in content development, technical writing, or online instructional design.
• Hands-on experience with Articulate 360 (Rise and Storyline) or a comparable authoring tool.
• Working knowledge of at least one enablement or learning platform, such as WorkRamp, Highspot, or WhatFix, and willingness to learn others.
• Comfort designing in Canva or an equivalent visual design tool.
• Demonstrated use of AI tools in a design, content, or media production workflow.
• Ability to convert complex technical information into easy-to-understand formats.
• Outstanding organization and prioritization skills.
• Strong attention to detail and ability to produce high-quality, polished content.
• Ability to work in a shifting environment, raise questions early, adjust when priorities change, and keep work moving without waiting to be unblocked.
• Excellent written and verbal communication skills.
• Passion for adult e-learning and effective, engaging learning strategies.
• Adaptability in scaling learning approaches from polished, immersive programs to agile, just-in-time assets.
• Technical aptitude and ability to learn products, roles, and instructional design tools.

Nice To Haves

• Knowledge of adult learning theories, Bloom’s Taxonomy, instructional design models, and assessment or testing development.
• Experience making digital learning interactive, engaging, and social.
• Experience designing curricula for defined audiences.
• Video editing experience.
• Experience reporting on digital learning data, such as WorkRamp reporting or Tableau, and applying findings to design decisions.
• Familiarity with Salesforce.
• Experience with Google distribution lists or comparable audience and distribution management.

Responsibilities

• Develop and launch digital learning content, emphasizing just-in-time resources that can be produced, published, and updated quickly.
• Build learning materials in varied formats, including e-learning, video, job aids, in-application guidance, and support materials for live sessions.
• Own timelines and the end-to-end process for assigned work, including LMS entry, beta launch, and launch support, with senior instructional designer review at key milestones.
• Use AI tools to accelerate drafting, scripting, media creation, and quality assurance while applying instructional judgment to published content.
• Interview internal subject matter experts and synthesize complex concepts.
• Write course content, including explanatory text, video scripts, learning activities, and assessment questions.
• Publicize newly released training through internal and external marketing channels.
• Analyze course activity and feedback to prioritize ongoing refinements and enhancements.
• Maintain the e-learning library and keep content current, accurate, and relevant to product features and XM methodologies.
• Research industry best practices and strategies for creating engaging, interactive learning content.

Benefits

• Annual Qualtrics Experience Program bonus for an experience of the employee’s choosing.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• 401(k) with match.
• Paid time off.
• Wellness reimbursement.
• Mental health benefits.
• Experience bonus.
• A sign-on bonus and restricted stock units may be included in an employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed