Associate Implementation Lead

Higharc•Remote, Remote

2d•Remote

About The Position

Higharc is seeking an Associate Implementation Lead to join the Implementation team and own the delivery of customer configurations and home plans into the Higharc platform. You'll report to the Manager of Implementation and work in close partnership with an Implementation Lead to drive real project outcomes from day one. This role is where platform expertise gets built. You'll own specific deliverables within active customer implementations — translating home plans, validating configurations, and producing documentation that meets the standard Higharc's builders depend on. You're not shadowing; you're contributing directly to projects that matter, with accountability for the accuracy and quality of your work product. Day-to-day, you'll be one of the builder's main contacts for implementation questions, helping translate their existing documents and products into the settings and models the Higharc platform requires. You'll track task progress, flag gaps, and keep the Implementation Lead informed so project milestones stay on course. You'll also support triage and documentation of bugs and product gaps — surfacing issues early rather than letting them compound. As you build domain and platform depth, you'll have the opportunity to operate as the Lead on lower-complexity accounts. This role is designed for someone who takes pride in craft and wants to grow into ownership.

Requirements

3+ years of experience in homebuilding, architecture, construction, or a related technical field — or equivalent time in CAD/BIM production environments
Hands-on proficiency with industry-standard CAD/BIM software and experience on complex projects
A track record of delivering accurate, high-quality work on deadline in collaborative team environments
Strong written and verbal communication skills — comfortable working with both internal teams and customer contacts
An organized, proactive approach to your own workload with a habit of surfacing issues early
Genuine curiosity about homebuilding processes, option management, and plan documentation

Nice To Haves

Direct experience with homebuilding workflows, production plans, or builder option configuration
Familiarity with construction documentation standards or residential architecture

Responsibilities

Translate and validate home plans, configurations, and documentation inside the Higharc platform with high accuracy and consistency
Maintain task tracking and progress documentation to support milestone management across active implementations
Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings
Execute assigned deliverables on time and to standard, with direct accountability for your work product
Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team
Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology