Associate Help Desk Engineer

Kestra Financial•Austin, TX

About The Position

As a Help Desk Engineer, you will report to the Associate Manager, Help Desk. You will provide support to our internal employees and leaders in the financial services industry across the country. You will be the primary contact for personnel looking for technical assistance across multiple systems by phone, email, and in person. You will be empowered to provide first-class support and creative solutions to facilitate a productive operating environment for our teams.

Requirements

General Network structure, design, and administration.
Windows Operating System and MS Office Suite.
Familiarity with mobile devices (smartphones and tablets).
Customer Service
Bachelor's degree, applicable experience or equivalent certifications/education
Active Directory management (1-3 years)
Microsoft Autopilot (1-3 years)
Microsoft Deployment Tool imaging console (1-3 years)
Hardware knowledge workstations/laptops (1-3 years)
File manipulation, shared files/folders networking (1-3 years)
Experience supporting both Microsoft and Mac operating systems (1-3 years)
Enterprise-level Defender experience
Enterprise-level VPN experience
Experience with multiple technologies, including operating systems, wireless networks, security software, imaging software, and databases.
Experience with PC hardware build and troubleshooting.

Nice To Haves

CompTIA/Microsoft certification is beneficial

Responsibilities

Maintain and troubleshoot PC network connectivity to provide maximum uptime.
Follow standard Help Desk operating procedures
Log all support requests using a request tracking platform
Research and make recommendations for new software, solutions, and hardware.
Set up and test machines for users.
Respond to user hardware and software problems.
Under the supervision of the supervisor, research, download, and test patches, upgrades, and service packs for all hardware and software.
Test and document corporate projects as assigned by leadership.
Help with email configuration on mobile devices.
Train new team members and staff.
Manage Microsoft 365 email hosting.
Promote a positive environment for our team.
Perform physical tasks such as setting up and rearranging conference rooms, assembling and configuring desks or workstations, moving equipment, and running low‑voltage cabling, including pulling wires through ceilings as needed.