Help Desk Engineer

Revolution Group • Westerville, OH

6h • Onsite

About The Position

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team. This role is for a fun, dynamic company where you can be part of a supportive team environment and see the direct results of your work on the growth of the company and the satisfaction of your clients. The ideal candidate will exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.

Requirements

• 1-3 years general technology experience
• Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• High-energy, self-motivated, well-organized
• Methodical with the ability to analyze, make decisions and solve problems
• Better than average communication skills
• Ability to verbally communicate and explain technical information to all types of end users
• Patience, resourcefulness and a desire to help others
• Strong aptitude for learning
• Experience with different types of hardware; PCs, laptops, and other end user compute devices
• Ability to travel to clients in the central Ohio area
• Reliable transportation

Nice To Haves

• Bachelor’s degree and/or Technical Certifications
• A+, N+ and MCP certifications

Responsibilities

• Responding to initial calls and Help Desk tickets from client base
• Troubleshooting and resolving hardware issues on end-user devices daily
• Working with Revolution Group on reviewing server logs daily
• Troubleshooting client facing technical issues
• Troubleshooting technical issues with the POS platforms
• Being put into an on-call rotation

Benefits

• Competitive pay structure
• Health insurance benefits available
• Fun, supportive team oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees