Help Desk Analyst

Carrier Enterprise • Orlando, FL

2d

About The Position

The Helpdesk/Desktop Support Technician is responsible for providing Level 1 support, including answering helpdesk calls, performing password resets, and creating tickets. Additionally, during downtime between calls, the technician will assist with imaging desktops and laptops.

Requirements

• Proficiency with Microsoft Windows (10, 11) installation, configuration, and complex issue resolution
• Strong knowledge of MS Office (2013, 2016, 365) with ability to troubleshoot complex issues
• Experience with computer and peripheral hardware servicing, repairs, and physical equipment moves (up to 40 lbs.)
• Excellent written and oral communication skills with ability to work effectively in a collaborative team environment

Nice To Haves

• IT/Computing qualifications preferred but not essential

Responsibilities

• Answer Level 1 helpdesk calls and provide support via phone or in person to local and remote sites
• Create, manage, and resolve tickets in the Quest Service Desk system, keeping customers informed throughout the lifecycle
• Perform password resets, basic PC troubleshooting, and peripheral support (printers, hardware moves, cables)
• Support MS Windows (10, 11), Office (2013, 2016, 365), Apple iOS, and Android devices
• Image desktops and laptops, and perform desktop/laptop installation and mobile device configuration
• Manage Microsoft Active Directory, update user accounts, and respond to system alerts per service levels
• Deploy, support, and troubleshoot antivirus software and cloud services (Office 365, OneDrive, Teams, SharePoint)
• Assist colleagues with ticket resolution when your queue is completed and make telephone system changes as instructed

Benefits

• Company Paid Volunteer Time Off
• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees