Help Desk Support Engineer

The PENTA Building Group•Pasadena, CA

17h•Onsite

About The Position

The PENTA Building Group is seeking a Help Desk Support Engineer to join their team in the Pasadena, CA office. This is a fully in-person position responsible for managing daily IT support requests, setting up new laptops, desktops, and mobile devices (iOS/Android), and providing device troubleshooting and repair for Southern California region offices and construction jobsites. The role is highly people and service-oriented, catering to both in-person and electronic users, and can be physically demanding due to equipment and system setup requirements.

Requirements

3 years minimum of prior technical customer support experience, preferably in an IT support, help desk, or desktop support environment.
An industry specific professional certification or equivalent college coursework, including but not limited to A+, Security+, etc., or are working toward completing one.
Ability to travel within the Los Angeles and Orange Counties to our local construction projects as needed for jobsite IT support.
Strong interpersonal, customer/e-customer service, and written/verbal communication skills with end users and teammates in both in-person and electronic circumstances.
Strong remote collaboration proficiency using tools such as Microsoft Teams, Zoom, etc.
Strong troubleshooting skills to handle majority of the hands-on issues in the region.
Self-reliance and strong initiative, as this position will be the local face of PENTA’s IT department.
The ability to learn on the fly, deal with ambiguity, manage multiple tasks, and find resolutions under tight deadlines in a fast-paced, high-pressure environment.
An eagerness to learn additional IT skills in a very open and collaborative IT group.
Experience with follow-up and monitoring of work to ensure quality standards and attention to detail.

Responsibilities

Providing daily IT support and troubleshooting for all corporate help desk items including, but not limited to, software, desktop hardware, network, and project related infrastructure for staff within all region offices and jobsites.
Administering corporate iOS and Android devices (break\fix repair, MDM, etc.).
Providing end user software support related to Microsoft Office (O365), Viewpoint, Citrix, and other enterprise level applications.
Learning and ultimately helping administer any new enterprise level applications as they are introduced within the environment.
Updating\creating IT documentation and other administrative workloads related to PENTA equipment and systems.
Performing physical cat-5\6 and fiber network and telephony wiring, especially relating to mobile jobsite trailers throughout the Southwest.
Working in tight spaces (i.e. jobsite trailer or building crawlspaces), climbing ladders, and using power tools (drills, circular saws, etc.) for all required physical setup.
Assisting with asset management and deployment of equipment and peripherals.
Working with the rest of the IT team on new systems infrastructure projects as needed.
Other responsibilities as assigned that may not be listed here.