Help Desk Engineer

Revolution Group•Westerville, OH

23h•Onsite

About The Position

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be part of a growing team. The company offers a fun, dynamic, and supportive team environment where individuals can see the direct results of their work on the growth of the company and the satisfaction of their clients.

Requirements

Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
1-3 years general technology experience
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
High-energy, self-motivated, well-organized
Responsible for responding to initial calls and Help Desk tickets from client base.
Should be a methodical with the ability to analyze, make decisions and solve problems
Being able to verbally communicate and explain technical information to all types of end users is important.
Patience, resourcefulness and a desire to help others are wanted virtues in this role.
Must demonstrate a strong aptitude for learning.
Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
Must be able to travel to clients in the central Ohio area.
Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.

Nice To Haves

Bachelor’s degree and/or Technical Certifications preferred.
A+, N+ and MCP a plus

Responsibilities

Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
Daily responsibility working with Revolution Group on reviewing server logs
Responsible for troubleshooting client facing technical issues.
Responsible for troubleshooting technical issues with the POS platforms.
Will be expected to be put into an on-call rotation.