Associate Help Desk Engineer

Kestra • Austin, TX

21h

About The Position

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
As a Help Desk Engineer, you will report to the Associate Manager, Help Desk. You will provide support to our internal employees and leaders in the financial services industry across the country. You will be the primary contact for personnel looking for technical assistance across multiple systems by phone, email, and in person. You will be empowered to provide first-class support and creative solutions to facilitate a productive operating environment for our teams.

Requirements

• General Network structure, design, and administration.
• Windows Operating System and MS Office Suite.
• Familiarity with mobile devices (smartphones and tablets).
• Customer Service
• Active Directory management (1-3 years)
• Microsoft Autopilot (1-3 years)
• Microsoft Deployment Tool imaging console (1-3 years)
• Hardware knowledge workstations/laptops (1-3 years)
• File manipulation, shared files/folders networking (1-3 years)
• Experience supporting both Microsoft and Mac operating systems (1-3 years)
• Enterprise-level Defender experience
• Enterprise-level VPN experience
• Experience with multiple technologies, including operating systems, wireless networks, security software, imaging software, and databases.
• Experience with PC hardware build and troubleshooting.

Nice To Haves

• CompTIA/Microsoft certification is beneficial

Responsibilities

• Maintain and troubleshoot PC network connectivity to provide maximum uptime.
• Follow standard Help Desk operating procedures
• Log all support requests using a request tracking platform
• Research and make recommendations for new software, solutions, and hardware.
• Set up and test machines for users.
• Respond to user hardware and software problems.
• Under the supervision of the supervisor, research, download, and test patches, upgrades, and service packs for all hardware and software.
• Test and document corporate projects as assigned by leadership.
• Help with email configuration on mobile devices.
• Train new team members and staff.
• Manage Microsoft 365 email hosting.
• Promote a positive environment for our team.
• Perform physical tasks such as setting up and rearranging conference rooms, assembling and configuring desks or workstations, moving equipment, and running low‑voltage cabling, including pulling wires through ceilings as needed.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees