ADESA Associate General Manager

Carvana•Chicago, IL

8d•Onsite

About The Position

The Assistant General Manager leads a high-performing vehicle operations team and supports the customer experience at an ADESA auction site. The role requires a strong understanding of operational, sales, and financial processes, effective communication, and the ability to maintain relationships. The successful candidate is a motivated, encouraging leader who demonstrates leadership, integrity, adaptability, and positivity. This role focuses on developing a customer-service-driven and operationally efficient team, setting strategy, and inspiring employees to meet operational objectives related to customer needs. It offers an opportunity to contribute to business growth and prepare for continued career development within the organization. The position is scheduled Monday through Friday, 9 a.m. to 5 p.m., at 2785 Beverly Road, Hoffman Estates, Illinois. It involves both indoor and outdoor conditions and light to medium physical work. Hiring is contingent on passing a complete background check, and the role is not eligible for visa sponsorship.

Requirements

High school diploma or GED.
At least 5 years of people management experience.
At least 7 years of customer service experience.
At least 18 years of age and a valid driver’s license.
Ability to read, write, speak, and understand English.
Ability to work effectively in a fast-paced, high-pressure environment where speed and quality are important.
Self-motivation and ability to promote efficiency, teamwork, and a strong customer experience.
Professional behavior, strong communication and presentation skills, and ability to coach, encourage, and resolve conflict constructively.
Customer- and sales-focused approach, with organized and systematic work habits.
Ability to follow through with internal partners and external customers, adapt to change, and execute duties consistently with attention to detail.

Nice To Haves

College education.
Automotive or auction experience.
CRM experience.

Responsibilities

Set a positive, customer-focused team culture and promote morale and collaboration.
Recruit and hire team members and use performance management tools to support their career development.
Address employee relations matters and communicate issues to the General Manager; take consistent disciplinary action in accordance with company policy.
Ensure follow-through on directives, bulletins, schedules, and accounting from the General Manager, designated managers, and corporate sources.
Communicate effectively across the team and support cross-functional communication between departments.
Lead dealer consignment and commercial account teams in accordance with corporate guidelines to achieve profitable sales volume.
Support end-to-end customer solutions and advise the sales team on products, services, and effective use of technology.
Ensure marketing tools are used on selected customer accounts as instructed.
Monitor local competition and recommend competitive strategies to the General Manager and marketing department.
Attend periodic profit and loss reviews with the Controller and General Manager; manage sales records, controllable expenses, and other costs affecting profitability.
Monitor customer accounts and coordinate with managers to ensure compliance with sale plan layouts, corporate requirements, and directives; assist with corrective procedures or collecting outstanding receivables as needed.
Build and maintain positive, trusted relationships with customers and employees, and act as the at-auction contact for customer needs.
Provide fast, friendly customer service and resolve complaints courteously; notify the General Manager or designated manager of serious complaints or incidents.
Translate operational and process initiatives into actionable tasks and support administration that moves vehicles through the process.
Inspect auction operations work to confirm it meets customer requests.
Monitor facility conditions, vehicles, property, and equipment for cleanliness, maintenance, and safety.
Partner with corporate teams to implement company initiatives and ensure compliance with policies, procedures, and applicable laws.
Monitor compliance with contractual customer, contractor, and supplier agreements.