ADESA Associate General Manager

Carvana•Chicago, IL

8d•Onsite

About The Position

The Assistant General Manager leads a high-performing vehicle operations team and supports the customer experience at an ADESA auction site. The role requires a strong understanding of operational, sales, and financial processes, along with effective communication and relationship-building skills. The Assistant General Manager helps develop a customer-service-driven and operationally efficient team, sets strategy to meet customer needs, and contributes to business growth. This is a high-expectation, high-accountability leadership opportunity with potential for continued career growth. The position is based at the ADESA site at 2785 Beverly Road, Hoffman Estates, Illinois 60169, and is scheduled Monday through Friday, 9 a.m. to 5 p.m. It includes leadership of people and business development, customer service, auction operations and process execution, and facility compliance and safety. Candidates must be able to read, write, speak, and understand English. Hiring is contingent on passing a complete background check; the role is not eligible for visa sponsorship.

Requirements

High school diploma or GED required.
At least 5 years of people management experience.
At least 7 years of customer service experience.
Must be at least 18 years old.
Must have a valid driver's license.
Must be able to read, write, speak, and understand English.
Must pass a complete background check.
The role is not eligible for visa sponsorship.

Nice To Haves

College education preferred.
Automotive or auction experience preferred.
CRM experience preferred.

Responsibilities

Lead by example and foster positivity, customer focus, strong morale, and collaboration.
Recruit and hire team members and use performance management tools to support their career development.
Address employee relations matters and communicate problems to the General Manager; take consistent disciplinary action in accordance with company policy.
Ensure follow-through on directives, bulletins, schedules, and accounting from the General Manager, designated managers, and corporate sources.
Communicate effectively across the team and facilitate cross-functional communication between departments.
Lead dealer consignment and commercial account teams according to corporate guidelines to achieve profitable sales volume.
Support end-to-end customer solutions and advise the sales team on products, services, and technology.
Ensure marketing tools are used on selected customer accounts as instructed.
Monitor local competition and recommend competitive strategies to the General Manager and marketing department.
Attend periodic Profit and Loss Statement reviews with the Controller and General Manager.
Manage sales records, controllable expenses, and cost items affecting profitability.
Monitor customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and directives; assist with corrective procedures or outstanding receivables as needed.
Build and maintain positive, trusted relationships with customers and employees, serving as the at-auction point person for customer needs.
Ensure customers receive fast, friendly service and resolve complaints courteously; inform the General Manager or designated manager of serious complaints or incidents.
Translate operational and process initiatives into actionable tasks and support administration that moves vehicles through the process.
Inspect auction operations work to ensure it conforms to customer requests.
Monitor facility conditions, vehicles, property, and equipment for cleanliness, maintenance, and safety.
Partner with corporate teams to implement and ensure compliance with company initiatives, policies, procedures, and applicable state and federal laws.
Monitor compliance with customer, contractor, and supplier agreements.