Associate Field Service Engineer-South East Michigan
About The Position
The Associate Field Service Engineer for Beckman Coulter Diagnostics is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. Conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. Responds to customer support calls within an assigned territory. This position is part of the Service Organization located in the SE Michigan metro area and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Service Team reporting to the Field Service Manager and responsible for ensuring optimal performance of Beckman Coulter equipment. This position services the Chemistry, Automation and Immunoassay systems. If you thrive in a fast-paced environment, enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization—read on.
Requirements
- Associate degree or equivalent military experience
- 0–1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Ability to travel
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment/tools up to 50lbs
Nice To Haves
- 2+ years’ experience of troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
- Developing positive business relationships with both internal and external stakeholders, resulting to increased customer satisfaction, and supporting long-term retention
- A technical college major such as biomed, engineering, or related
Responsibilities
- Conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
- Diagnoses system failures and determines most cost-effective solution.
- Escalates complex issues to greater level of technical support or quality reporting system.
- Responds to customer support calls within an assigned territory.
- Ensuring optimal performance of Beckman Coulter equipment.
- Servicing the Chemistry, Automation and Immunoassay systems.
- Completing troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment.
- Providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
- Maintaining accurate customer service logs and internal service records.
- Ordering repair parts, and adhering to cycle times.
- Utilizing business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.
- Engaging with both internal and external stakeholders, understanding and meeting their unique needs.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
