Field Service Engineer-South East Michigan

Danaher Corporation•Canton Charter Township, MI

1d•$34 - $37•Remote

About The Position

The Field Service Engineer is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being. This position reports to the Field Service Manager and is part of the Motorcity Service team servicing primarily Chemistry and Immunoassay equipment. located in Detroit, Michigan and will be working remotely to cover the Metro-Detroit/Toledo Area. In this role, you will have the opportunity to: Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals. Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers.

Requirements

Associate degree or equivalent military experience.
1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Hold a current valid driver’s license and good driving record over the last three years.
Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
Ability to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

Nice To Haves

2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.
A technical college major such as biomed, engineering, or related.

Responsibilities

Handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
Provide excellent and efficient service to Beckman Coulter’s customers.
Provide technical training on products.
Maintain accurate customer service logs and internal service records.
Order repair parts.
Adhere to cycle times.
Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
Engage with internal and external stakeholders, understanding and meeting their requirements.
Help train newer Field Service Engineers.