Associate Field Service Engineer

FANUC America Corporation•Houston, TX

3d•Onsite

About The Position

The Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis. The Associate Field Service Engineer must be able to travel to a customer site at a moment’s notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. The assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FAC and customer schedules, work rules, and conduct standards. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.

Requirements

High School Diploma or GED
Associate’s Degree or equivalent technical education; or equivalent relevant experience.
Experience or education in a related environment with robotics integration, installation, or service repairs.
Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.
Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
Familiar with standard machining practices, tooling, fixtures, and gauges.
Ability to read and interpret PLC ladder logic.
Must have or be able to obtain a valid driver’s license.
Must be able to drive throughout the organization’s service area for business as required.

Nice To Haves

Bachelor’s Degree in related field.
Customer-focused with strong communication and presentation skills.
Ability to analyze customer issues and find resolutions quickly.
Previous experience with FANUC robots, controllers, and equipment.
Knowledge of older platforms or FANUC CNC controls is a plus.
Ability to work safely and effectively within OSHA Laws.
Able to work at customer sites with little direct supervision.

Responsibilities

Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline.
Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices.
Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability.
Complete customer calls to understand the required parts and software needed for the visit.
Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing.
Maintain a service tool kit and documentation to facilitate rapid customer response.
Participate in the on-call rotation for after-hours service support.
Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections.
Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met.
Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis.
Travel to customer sites as required (~80%).