Pasadena

The RealReal•Pasadena, CA

11d•$60,000 - $70,000

About The Position

The Associate Luxury Resale Advisor is a sales role at The RealReal focused on acquiring new consignors, reactivating lapsed consignor relationships, and growing consignment business. The role builds relationships with clients, understands their closets, and provides guidance on what and when to consign to help maximize returns. It requires an entrepreneurial, customer-focused approach and interest in luxury brands, fashion, and sustainability. The position involves daily client outreach, prospecting, pipeline management, sales quota attainment, contract reviews, pricing consultations, and a high-touch client experience. The advisor collaborates with Retail and Consignor Relations teams and coordinates the pickup and shipment of luxury consignment items to the company’s e-commerce centers. More than 70% of the time is spent in the field, including personalized in-home appointments.

Requirements

Technological proficiency and comfort using CRM systems and digital tools to manage pipeline and performance.
Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
Motivation to take ownership, grow a book of business, and continuously improve performance.
Results-oriented and comfortable working independently in a fast-paced, field-based environment.
Ability to build rapport, earn trust, and communicate effectively with discerning clientele about high-value goods or services.
Strong relationship-building, organizational, problem-solving, verbal communication, and written communication skills.
Customer-focused, with a passion for luxury, fashion, and sustainability.
Willingness and ability to travel more than 70% within the designated market.
Ability to work a 40-hour week with occasional off-hours.
Must reside in the assigned territory.
Valid driver’s license, except in the Manhattan, Brooklyn, and Chicago markets; compliant insurance and driving record.
Ability to lift up to 25 pounds as needed.

Nice To Haves

Proficiency in Salesforce or a similar CRM.
Prior experience selling luxury goods and/or high-end services.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new, inactive, and prospective clients through daily outreach and in-home appointments.
Develop networking and outreach strategies to attract new consignors, reactivate lapsed relationships, and generate repeat business.
Source leads, reactivate lapsed consignors, and convert marketing-qualified leads into active consignors.
Use CRM and other tools, including Salesforce, to manage pipeline activity and opportunities.
Meet or exceed monthly quotas and performance metrics for new business, reactivation, and revenue growth.
Deliver a high-touch, white-glove client experience and build long-term client relationships.
Present and review consignment contracts, set pricing expectations using internal tools and luxury market expertise, and guide clients through the consignment process.
Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address client concerns.
Acquire luxury consignment items and coordinate their pickup and shipment to The RealReal’s e-commerce centers.
Spend the majority of working time in the field cultivating client relationships and securing consigned items through in-home appointments.

Benefits

Base salary plus uncapped commission.
Annual Elite Club Trip for top performers.
Monthly sales competitions with cash, prizes, or site credit.
Employee Stock Purchase Plan.
401(k) with company match.
Medical, dental, and vision insurance.
Paid parental leave.
Nine paid company holidays.
Flexible time off with manager approval.
Depending on the role, employees may also be eligible for a bonus program, incentive pay, and benefits.